Wanbo Projector Warranty Terms and Conditions
Thank you for choosing Wanbo Projectors. We are committed to providing high-quality products and exceptional customer service. Please carefully review the following warranty terms and conditions applicable to Wanbo Projectors in India. By purchasing our product, you agree to comply with these terms.
1. Warranty Coverage
Wanbo provides a standard warranty on all projectors against manufacturing defects, subject to the conditions outlined below. This warranty covers the repair or replacement of defective parts at no additional cost, except as specified otherwise. Please note, accessories such as power cable, power adaptor or remote etc. carry only 1 month warranty applicable from date of purchase.
2. Exclusions
The following are specifically excluded from warranty coverage:
- Dust, Operating Conditions, and Non-Maintenance: Issues caused by dust accumulation, improper operating conditions, or failure to perform necessary maintenance will not be covered under warranty. This includes, but is not limited to, black or white spots, brown patches, black patches, or any other screen discoloration resulting from these conditions. If any of these issues occur, the projector will be repaired at the customer's expense. Any spare part replacement or service charges associated with this will be the responsibility of the customer. Wanbo will not be liable for any charges on the customer's behalf in such cases.
- External Factors: Damage caused by external factors such as power surges, voltage fluctuations, mishandling, or tampering with the projector’s software will not be covered under warranty. To ensure the longevity of your projector, Wanbo strongly recommends using a power surge protector to safeguard the device against voltage irregularities. In the event of damage to the power board or related components caused by uneven voltage or current, the warranty will not apply. Additionally, any unauthorized tampering or alteration of the projector or its software will void the warranty.
- Maintenance Negligence: Regular self-maintenance is required to keep the projector functioning optimally. Customers are responsible for cleaning the dust filter and performing general maintenance, such as dust cleaning from the bottom cover, as outlined in the user manual. Failure to follow proper care instructions can lead to poor heat dissipation, which may cause screen issues and other malfunctions. These issues, resulting from improper maintenance, will not be covered under warranty.
- OTT Apps and Updates: Android smart projectors from Wanbo come preloaded with a selection of apps and provide access to the Play Store, allowing users to download additional apps. There is also an option to sideload apps via USB. Please note that the preloaded apps have been specifically lab-tested and customized to work seamlessly with Wanbo projectors. For optimal performance, these preloaded apps should not be updated. Updating them may cause functionality issues, such as apps failing to open. If this happens, we recommend uninstalling the app and performing a factory reset of the device. Reinstalling the correct version of the app may resolve the issue; however, it is the user’s responsibility to ensure that the correct app version is installed and properly tested. Wanbo can provide assistance and firmware updates if needed. However, customers will not be able to claim warranty for issues related to non-working apps after an update, as warranty does not cover app-related malfunctions under these circumstances. Wanbo India will not be held responsible for any claims made by the customer regarding non-functional apps.
- Additionally, when it comes to screen mirroring, Bluetooth, or Wi-Fi connectivity, certain mobile devices may have interoperability issues with our projectors. If one or two devices fail to pair or certain functionalities do not work as expected, this will not be covered under warranty. In such cases, customers are advised to check device compatibility, and warranty claims will not be accepted for these issues.
3. Customer Responsibilities
- Regular Maintenance: Wanbo strongly advises customers to perform routine maintenance as outlined in the user manual. This includes cleaning the air filters, checking for dust buildup, and ensuring proper ventilation. Neglecting these maintenance tasks may result in system overheating and subsequent issues that will not be covered under warranty.
- Proper Usage: The projector should be used in a controlled environment that aligns with the recommended operating conditions. Avoid exposure to extreme temperatures, excessive humidity, or any physical impact that could result in damage. Ensure the device is positioned on a stable surface and that all cables and connections are handled properly.
4. Warranty Claim Process
In the event that a defect arises that falls within the terms of this warranty, please follow these steps to initiate a warranty claim:
- Contact Wanbo customer support via [support@wzatco.com].
- Provide proof of purchase, including the date of purchase and the product serial number.
- Describe the issue in detail and follow the troubleshooting steps recommended by our support team.
- If necessary, ship the projector to the designated service center as instructed by Wanbo, with all shipping charges covered by the customer unless otherwise stated.
5. Limitation of Liability
Wanbo India's liability under this warranty is limited to the repair or replacement of defective parts. Wanbo shall not be liable for any incidental, consequential, or indirect damages arising from the use of the projector. This includes, but is not limited to, loss of data, loss of profits, or any other financial loss.
6. Warranty Duration
The warranty is valid for a period of [1 year] from the original date of purchase, unless otherwise specified. After the warranty period expires, any repairs or services required will be at the customer’s expense.
7. Shipping Charges
Wanbo will assist the customer by arranging the pickup of the projector directly from the customer’s doorstep. Please note that the customer is responsible for paying the shipping charges for both the pickup (to Wanbo) and the return (back to the customer).
In the event that a customer reports an issue covered under warranty, but upon testing at the Wanbo office, the reported issue is not found, the customer will still be responsible for both the to-and-fro shipping charges.
8. Final Notes
- This warranty is valid only for the original purchaser and is non-transferable.
- Any modifications, repairs, or maintenance carried out by unauthorized third parties will void the warranty.
- Wanbo reserves the right to update or modify these terms and conditions without prior notice. Any updates will be made available on our official website.
We appreciate your trust in Wanbo Projectors. If you have any questions regarding the warranty, feel free to reach out to our customer service team
